Every StackLinux plan includes free nightly backups — both cPanel account backups and full server snapshots. Here is how to access them and what to do if you need something restored.
What we back up automatically
- Nightly cPanel backups — your website files, databases, and email.
- Nightly server snapshots — a full image of your VPS, kept as an additional safety net.
You do not need to configure anything — these run automatically on every plan. Need a fresh snapshot taken right now (for example, before a big change)? Just open a ticket in the Backups & Snapshots department and we will take one on request.
Accessing backups yourself
- Log in to the client portal.
- Open your service (View Details) and click the Backup shortcut, or open cPanel and find Backup under the Files section.
- From the Backup screen you can download a full account backup or partial backups (home directory, databases, email) at any time.
Downloading a backup before making major changes to your site is always a good habit.
Restoring: the fastest path
Deleted something by accident, or a change went wrong? Open a support ticket in the Backups & Snapshots department and tell us:
- What needs restoring (whole site, one folder, a database, an email account)
- The date/time you want to restore from
We will handle the restore for you — this is included in your management, and it is usually faster and safer than a self-service restore. We typically respond within an hour.
Want extra protection?
Optional remote CDP (continuous data protection) backups — from nightly up to hourly — are available on request. Ask us if your business needs a tighter recovery window.
