Every StackLinux plan includes unlimited support from the people who actually run your server. There are no tiers, bots, or offshore queues.
Open a ticket from Support > Open Ticket and pick the closest department:
- Technical Support: anything about your server or websites
- Backups & Snapshots: restore requests and backup questions
- Billing & Account: invoices, upgrades, cancellations
- New Server Setup: new projects and pre-sales questions
- General Enquiries: everything else
Tickets are typically answered within an hour. To get the fastest fix, include the domain involved, what you expected, what happened instead, and roughly when it started.
