Life happens: cards expire, emails get buried. Here is how we handle it.
If an invoice passes its due date unpaid, you will get a friendly reminder by email. We never suspend a service without contacting you first. Your websites are your livelihood, and switching them off over a missed email is not how we operate.
If you are having genuine difficulty, talk to us early via Billing & Account. We have worked with our clients for over a decade and can usually find an arrangement.
